Refund & Cancellation Policy

This Refund & Cancellation Policy describes how Sophentic Corp. ("Sophentic," "we," "us," or "our") handles payments, cancellations, and refunds for products or services purchased from us.

Scope

This policy applies to payments made directly to Sophentic Corp. Individual businesses within our portfolio may publish their own policies, which govern purchases made from those businesses.

Cancellations

You may request to cancel a service by contacting us at the details below. For recurring or subscription services, cancellations take effect at the end of the current billing period unless otherwise stated in your agreement. You will continue to have access until that period ends.

Refunds

• Refund requests are reviewed on a case-by-case basis in line with the terms of your specific purchase or agreement.
• Approved refunds are issued to the original payment method, typically within 5–10 business days of approval. Processing times depend on your bank or card issuer.
• Fees already incurred for work performed, or services already delivered, may be non-refundable.

How to request a refund or cancellation

Email us at info@sophentic.com with your name, the payment details (date and amount), and the reason for your request. We aim to respond within a reasonable time.

Chargebacks

If you believe a charge was made in error, please contact us first so we can resolve it quickly, rather than initiating a chargeback with your card issuer.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will reflect the revision.

Contact us

Sophentic Corp.
Brampton, Ontario, Canada
Email: info@sophentic.com
Phone: 905-904-1200